Module Learning Outcomes

Structured History Taking

  • Describe the key factors to cover when taking a comprehensive clinical history and why.
  • To know how to take a full structured medical history including a review of systems.
  • Discuss the tools and techniques that can be used to guide and inform the history taking process.
  • Use evidence-based practice and relevant guidance to support clinical reasoning and engage the person in shared decision making, such as NICE Clinical Knowledge Summaries.
  • Know how to conduct basic observations and clinical examination/assessment skills.
  • Interpret clinical assessment test results and findings to aid clinical diagnosis and decisions.
  • Identify presenting red flags in the consultation to enable safe, effective, clinical transfer.
  • Describe how to close the consultation including follow-up, safety netting, signposting, and referral when necessary.
  • Know how to complete an accurate and concise record to collaborative and coordinated care and transfer of care.


  • Define common cardiovascular conditions, including their presentations, causes and treatments: hypertension, arrythmia, heart failure, myocardial infarction, and stroke (ischaemic and haemorrhagic).
  • In the context of the cardiovascular conditions discussed, list common side-effects of frequently prescribed cardiovascular medicines and their role in condition management.
  • Discuss the eligibility for the community pharmacy hypertension case finding service.
  • Describe the components of the cardiovascular system examination to detect symptoms associated with cardiovascular conditions.
  • List appropriate history taking tools in the context of cardiovascular symptom presentations (e.g., SOCRATES).
  • Perform and interpret common, basic cardiovascular assessments.
  • Describe how to manage acute chest pain in the community setting.

Dermatology: Wound Care

  • Describe the pathophysiology of the wound healing process.
  • Recognise a range of different wound types, including those caused by chronic conditions and due to acute trauma.
  • Describe how to examine wounds.
  • Describe the basic observations that can be conducted to identify presence of infection
  • Advise on how to prevent wounds becoming infected.
  • Discuss the management of infected wounds.
  • Recognise leg ulcers and discuss their causes, treatment, and prevention.
  • Provide advice on the management of wounds, including moist wound healing
  • Discuss the management of acute epistaxis.
  • Describe how burns should be managed in the community setting.
  • Discuss the management of animal bites, including when tetanus vaccination may be indicated.

Dermatology: Skin Conditions

  • Describe how to take an appropriate history, in a person presenting with a skin condition.
  • Discuss terminology used to describe the characteristic features of skin conditions.
  • Identify the features and manage common skin conditions (rashes, blisters) that present to the community pharmacy.
  • Identify potentially serious rashes.

Ear, Nose, and Throat

  • Define common ear, nose, and throat conditions (including, but not limited to).
  • Be able to spot potentially serious ENT conditions (red flags for ENT).
  • Describe how to conduct a head and neck examination, including detection of lymphadenopathy.
  • Describe how to use an otoscope.
  • Describe the ear examination, inspect the external ear, ear canal and eardrum and interpretation of observations.
  • Describe how to conduct a throat examination and be able to interpret observations.
  • Describe how to conduct a nasal examination and be able to interpret observations.
  • Advise on available treatments and self-care for conditions of the ear, nose, and throat.
  • A live recording of our Ear and Throat webinar is available after completion of the ENT module.


  • Discuss the three components of the Paediatric Assessment Triangle.
  • Apply the paediatric assessment triangle when assessing the sick child in the community pharmacy.
  • Identify signs of serious illness in babies and children relating to appearance, work of breathing and circulation.
  • Discuss appropriate referral pathways based on your assessment of the sick child.
  • Discuss conditions and presenting symptoms that can be managed in the community pharmacy, including conditions of the gastrointestinal system, ear, eye and throat, skin, and respiratory system.
  • Provide self-care advice for parents/carers looking after a sick child.
  • Provide safety netting advice so parents/carers can identify signs of deterioration and escalate care accordingly.